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Where's the Fight?
As one who worked in the software industry for over a decade, I've been through so many such "process improvement" inititatves that produced little or no lasting results that that I am competely disillusioned by them.
Anyway, my opinion is that all that these initiatives do is to produce more bureaucracy and non-productive desk work for everyone involved.
I have no doubt that Paul Ratsara (Mark's Six Sigma link) will call into being a flurry of seminars - all the way down to the humble worker at the bottom of the pile. I experienced that myself while in one of the African Divisions. Like Mark, I came from a commercial background to run a publishing house as well as act as a consultant at division level. The print end of the publishing department certainly needed an overhaul in some areas.
At the same time it is a mistaken belief where churches sense that better administration is a cure-all for today's ills - it certainly is not. I remember the call in Africa for nationalisation - and the subsequent warnings sounded by some Union presidents who knew that the dollars would not flow quite so quickly to some of our institutions as a consequence. And that was quite correct - some institutions simply evaporated into thin air.
But hey! The church in Africa grew and grew - baptismal figures went through the roof in some countries. Perhaps the onset of AIDS set it off, but the church certainly did not need better run hospitals, clinics, schools and the like to bring about growth. And yet all these things are necessary if the SDA church is to continue lifting people out of the miserable conditions they are often found in.
If a pastor is enabled to travel further through the proper stewardship of allowances all the better. I remember R H Pierson visiting our church years ago in a university town in South Africa. I am so glad he did - his deeply spiritual influence touched the lives of numerous young people, who later served as missionaries in Africa - one sacrificing his life in the effort to reach out to others.
You are talking about a denomination with 25 million participants ("adherents," to use the technical term). That is considerably larger than most denominations on the globe. Some bureaucracy is inevitable. I agree with you, in any large organization the people in administrative roles tend to try to perpetuate the current system. They often honestly feel that it is a moral obligation of their job. Overcoming that, as well as the self-interest involved, makes organizational change very difficult ... but not impossible.
You should be reporting this stuff! You are understandable!